Mitigation Operations Console

{{ l.code }} {{ l.name }} R = Responsible

// Mitigation Sequence

{{ phase.num }}

{{ phase.code }} · {{ phase.stage }} {{ phase.title }} {{ phase.matchLabel }} {{ phase.chevron }}

{{ phase.summary }}

{{ task.roleCode }} {{ task.text }}

Mitigation Field Playbook

MICA start-to-finish and the standard 3–4 day dry-out. Field process by Daniel Trennepohl, Director of Mitigation.

{{ st.num }} {{ st.label }} {{ st.title }}

{{ g.name }}

{{ s.i }} {{ s.t }}

Reference // Rules & Exceptions

Claim Denial Defense {{ denialChevron }}

Denial reasonCarrier positionWhat in our file answers it

{{ d.idx }} {{ d.r }} {{ d.c }} {{ d.d }}

Denial reasons summarized from public consumer guidance; the defense column is Michaelis process. We document facts and never argue the coverage line on a carrier's behalf.

Field reference // dry it or pull it

{{ d.label }}

{{ d.v }}

{{ d.d }}

{{ m.name }}

The customer journey // 2 a.m. to final walkthrough

Rule //  Never promise a coverage outcome. We document to the standard; the carrier decides. Homeowner expectations here reflect public consumer guidance such as Water Mitigation Hub, which cites IICRC, EPA, NAIC, CDC, and Red Cross material.

Working here // day one to the next rung

This is what the first year on a Michaelis mitigation crew actually looks like — the hours, the certifications we pay for, what we expect from you, and what you can hold us to. Written for the person deciding whether to take the job and the lead responsible for training them. It ends where the ladder does — the Vice President seat.

{{ n.l }}

Not a recruiting brochure version. This is the shape of a normal day with one new loss and a monitoring route.

{{ h.t }} {{ h.h }}

{{ h.d }}

{{ w.w }}

{{ w.h }}

{{ w.d }}

Six stages from day one to the point where you pick a direction. The ladder itself follows below.

Consumer guides publish the behavior that makes homeowners regret a contractor. Left column is what they were warned about. Right column is the standard that answers it.

✕{{ t.breaks }}

✓{{ t.builds }}

Homeowners are told to keep their own copy of everything. Where their folder and our file overlap, ours should be the more complete one.

Where this job goes

Every rung, with the gate you clear to reach it. Each grade shows what you own, the certifications and licenses to earn, how you are measured, and the gate you must clear to climb. Because Michaelis is IICRC-certified and a full-service general contractor, the ladder runs from the drying floor to the Marion County GC license to the branch P&L. Credentials reflect the real IICRC, Verisk / Xactimate, RIA, OSHA / EPA, and Indianapolis licensing ladders.

Note //  This ladder follows the water-mitigation path. Michaelis runs water, fire, mold, storm, foundation, roofing, and biohazard work — fire (IICRC FSRT) and contents (RIA CLS) credentials thread in wherever your department handles those losses.

{{ n.grade }} · {{ n.code }} {{ n.title }} {{ n.years }}

{{ b.abbr }} · {{ b.name }}

Key {{ t.k }} {{ t.d }}

{{ rung.grade }}

{{ rung.code }} · {{ rung.tier }} {{ rung.title }} {{ rung.mission }} {{ rung.chevron }}

Time in seat

{{ rung.seat }}

Cumulative

{{ rung.cumulative }}

{{ br.name }}

{{ br.focus }}

Core responsibilities

›{{ x.t }}

Certifications & training

{{ c.tag }} {{ c.name }} — {{ c.detail }}

Experience & competencies

·{{ x.t }}

Measured on

{{ k.t }}

At Michaelis {{ rung.michaelis }}

▲

▸ Gate to {{ rung.nextTitle }}

✓{{ g.t }}

Certifications here are not wall decoration. Each one changes what you are allowed to decide on a site without calling anybody.

Neither column is a wish list. If we are not holding up the right side, say so to your lead.

{{ q.idx }} {{ q.q }}

{{ q.a }}

None of this is a perk. It is what the work requires to be done to standard.

{{ trOverall }}